1. Shipping and delivery times
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Preparation time : Shipping within 3 weeks. For urgent requests, please contact the store.
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Delivery method : Delivery with signature to guarantee secure receipt.
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Estimated delivery times after shipment :
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Standard : 3 to 7 working days
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Express : 1 to 3 working days (subject to availability)
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2. Order tracking
A tracking number will be emailed to you upon shipment. You will be able to track your package in real time.
3. Returns and exchanges
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Deadline : You have 7 days after receipt to return or exchange your item.
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Conditions : Items must be unworn, unwashed and with their original tags .
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Return options :
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At your expense via the carrier of your choice
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Free at the showroom, by appointment
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Refunds / Exchanges : Valid only for online orders, after receipt and verification of the product.
4. Customer Support
For any questions regarding your order, please contact us at info@maisoncristal.ch , mentioning your order number.
